Privacy policy

Last updated: [18/09/24]

This Privacy Policy explains how PetPen ("PetPen", "the Site") collects, uses, and discloses your personal information when you visit, use PetPen's services, or make a purchase from petpen.co.uk (the "Site") or otherwise communicate with PetPen (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information is collected by PetPen.

Please read this Privacy Policy carefully. By using and accessing any of PetPen's Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

PetPen may update this Privacy Policy from time to time, including to reflect changes to its practices or for other operational, legal, or regulatory reasons. Any revised Privacy Policy will be posted on the Site, and the "Last updated" date will be changed accordingly.

How PetPen Collects and Uses Your Personal Information

To provide the Services, PetPen collects personal information about you from various sources. The information collected and used depends on how you interact with the Site. PetPen may use this information to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms, and protect PetPen’s rights and the rights of others.

What Personal Information is Collected

The types of personal information collected depend on how you interact with the Site and the Services. The term "personal information" refers to information that identifies, relates to, or can be associated with you. Below are the categories of information collected:

Information Collected Directly From You:

  • Contact details such as name, email, phone number, and address.
  • Order information including your name, billing and shipping addresses, payment details, and phone number.
  • Account information such as username, password, and security questions.
  • Shopping information such as items viewed, added to cart, or wishlist.
  • Customer support information that you include in communications with PetPen.

Information Collected Automatically:

PetPen collects certain information automatically through cookies and other similar technologies (referred to as "Usage Data"). This may include:

  • Device and browser information
  • IP address
  • How you interact with the Site (e.g., pages viewed, links clicked)

Information Obtained from Third Parties:

PetPen may also receive information from third parties, including:

  • Vendors and service providers, such as Shopify and payment processors.
  • Advertising partners and analytics providers.

How PetPen Uses Your Personal Information

PetPen uses your personal information for various legitimate purposes, including:

  • Providing Products and Services: Fulfilling orders, processing payments, managing your account, and providing notifications about purchases, returns, or exchanges.
  • Marketing and Advertising: Sending marketing and promotional communications, tailoring advertisements, and displaying relevant offers.
  • Security and Fraud Prevention: Detecting fraudulent or malicious activities and securing your account.
  • Customer Support: Assisting with inquiries, improving Services, and maintaining business relationships.

Cookies

PetPen uses cookies to enhance your experience on the Site and improve the Services. For information on how Shopify uses cookies, see their cookie policy. You can manage cookie settings through your browser, but disabling them may impact the functionality of the Site.

How Personal Information is Disclosed

PetPen may disclose your personal information to third parties, including:

  • Vendors and service providers, such as payment processors, fulfillment partners, and customer support providers.
  • Business and marketing partners, including Shopify.
  • As necessary to comply with legal obligations or protect the rights of PetPen and others.

PetPen does not sell personal information or share sensitive personal data for profiling purposes.

User-Generated Content

If you post reviews or other content on the Site, it may be publicly visible. PetPen cannot control how others use or share this information.

Third-Party Websites and Links

PetPen's Site may link to third-party websites. PetPen is not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

Children’s Data

PetPen does not knowingly collect personal information from children. If you believe that a child has provided personal information, please contact PetPen to request its deletion.

Security and Retention of Information

PetPen takes measures to secure your personal information. However, no system is completely secure, and PetPen cannot guarantee the security of information in transit. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as:

  • The right to access or request a copy of your personal information.
  • The right to correct inaccurate data or request deletion.
  • The right to opt-out of marketing communications or restrict the processing of your information.

You may exercise these rights by contacting PetPen via the details provided below.

International Users

Your personal information may be processed outside of your home country, including in the United States and Europe. PetPen takes steps to ensure proper data protection is in place for any transfers.

Contact PetPen

If you have any questions about this Privacy Policy, or if you would like to exercise your data rights, please email contact@petpen.co.uk.